FAQS

Frequently Asked Questions (FAQs)

1. Where can I find product information?

You can browse our website for various lifestyle and kitchen products. Each product page provides detailed descriptions, specifications, and images.

2. How do I place an order?

Placing an order is easy. Simply select the products you want, add them to your cart, fill in your shipping address and payment information, and then submit your order.

3. Can I change or cancel my order?

If you wish to change or cancel your order, please contact our customer service team (support@jiahemarket.shop) as soon as possible. We will do our best to accommodate your request, but please note that once the order is in processing, it may not be possible to change or cancel it.

4. What are the shipping costs?

Shipping costs vary based on your delivery address and the shipping method selected. You will see the specific shipping costs at checkout.

5. How can I track my order?

Once your order has shipped, you will receive an email containing your tracking number. You can use this number on the shipping carrier's website to check the status of your order.

6. What should I do if I am not satisfied with my purchase?

We offer a hassle-free return policy. If you are not satisfied with your purchase, please refer to our Return & Refund Policy for instructions on how to request a return.

7. Do you offer international shipping?

Currently, we primarily offer domestic shipping. If you need international shipping, please contact customer service for more information.

8. What payment methods do you accept?

We accept various payment methods, including credit cards (Visa, MasterCard, American Express), debit cards, and PayPal. For more details, please refer to our Payment Policy.

9. What is your warranty policy on products?

We offer different warranty policies for various products. Please refer to each product's description or contact our customer service team for specific information.

10. How can I contact your customer service team?

If you have any questions or need assistance, you can contact our customer service team via email at support@jiahemarket.shop. We will respond to you as soon as possible.

Thank you for choosing jiahemarket.shop! If you have any other questions, feel free to reach out to us.