Return & Refund
Return & Refund Policy
At jiahemarket.shop, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help with our return and refund policy.
1. Return Eligibility
You may return items within 30 days of receiving your order. To be eligible for a return, the following conditions must be met:
- The item must be unused and in the original packaging.
- The item must be accompanied by the original receipt or proof of purchase.
2. Non-Returnable Items
Certain items are non-returnable for health and hygiene reasons, including:
- Opened or used kitchenware
- Personalized or customized products
- Clearance or sale items (unless defective)
3. Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at support@jiahemarket.shop to request a return authorization.
- Provide your order number and details about the item you wish to return.
- Once your return is authorized, we will provide you with instructions on how to return the item.
4. Refund Process
After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
5. Shipping Costs
Shipping costs for returns are the responsibility of the customer unless the return is due to a defective or incorrect item. In such cases, we will provide a prepaid shipping label.
6. Exchanges
If you would like to exchange an item for a different size or color, please initiate a return for the original item and place a new order for the desired item.
7. Contact Us
If you have any questions or need assistance regarding returns or refunds, please reach out to our customer service team at support@jiahemarket.shop. We are here to help!
Thank you for shopping with jiahemarket.shop! We appreciate your business and strive to provide you with the best products and service.
